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Complaints Procedure

At Furniture At Work™ we’re serious about customer satisfaction. That’s why we do everything possible to ensure our customers are 100% happy with their orders. However, we realise that every now and then, a problem may arise. In rare cases like this, we aim to provide a resolution that satisfies all, and we make every effort to ensure that the issue never arises again.

This means that if you have a complaint about our goods or services, you shouldn’t hesitate to get in touch. Our team of over 100 office furniture professionals are on hand to answer your calls from 8am to 6pm Monday to Friday. You can also contact us by email or by filling in the online ‘contact us’ form on our website. Simply direct your message to our customer services team and specify the nature of your complaint. You can also enter your order number if your comments relate to an order you have placed. However you get in touch, we will respond directly to discuss the situation and see how it can best be resolved.

As well as enabling us to remedy any problems with your order as quickly and effectively as possible, your comments will help us to improve our services for our customers in the future. We appreciate all feedback and see it as a valuable tool that allows us to hone our offering.

So, if you’re not completely happy with the goods or services you have received from Furniture At Work™, simply let us know and our expert team will endeavour to fix the problem as promptly as possible. We want all our customers to have a positive experience when they purchase products from us, so you can rest assured that we will take your case seriously and take swift action to address any concerns you have.