COVID-19 FAQ's

COVID-19 FAQ's

We are in extraordinary circumstances due to the global impact of the Covid-19 Pandemic. Whilst we have a role to play in delivering all products quickly and accurately as possible we also have to keep our colleagues and supply chain safe in accordance with Government guidelines.

We are a technologically advanced business so we are fully operational but as we are experiencing a huge surge in orders there is some delays in responding to phone calls and emails, so we have prepared the following Q&A`s to assist you in the meantime.

1. Can I Still Place An Order?

Yes, of course we are fully operational. During the Pandemic we have managed to process and deliver 1,000's of orders across the UK including urgent orders to Councils, the NHS, business's as well as to the general public working from home.

Orders can be placed on our website 24/7

You will receive an order acknowledgement immediately with an anticipated delivery date based on the latest information available to us at that time. Please note that sometimes these emails can be filtered into your spam folder.

2. When Will My Order Be Delivered?

We are working very hard to fulfil all orders as quickly and safely as possible based on the delivery date listed on your order acknowledgement.

3. If There Is A Delay Will I Be Contacted?

Yes. We have over 500,000 products listed on our website and despite our best efforts, at this time we may experience a delay in delivering the items to you.

Our customer care team are working with our suppliers to limit the amount of delays and come up with compatible alternatives that we can deliver quicker for you. Where possible we will agree this with you.

If you have any queries about this please use our online Customer Contact Form. This is the most effective method of communication as everything is systematically logged.

4. I Have Ordered Installation With My Order – Will That Still Happen?

With the rules on social distancing, installations are not taking place at this time. Once these rules have been relaxed we can resume our installation service.

5. We Are Working From Home, Can you Deliver To Private Addresses?

Of course, we are fully aware that due to the current lockdown many people are now working from home. We can deliver to both commercial and private addresses as normal.

6. Do I Still Need To Sign For My Delivery?

We use a number of different courier services and are in constant discussions with them to make sure that contactless deliveries are made reducing any contact upon delivery.

7. Can I Still Contact You If I Have An Issue With My Delivery?

Yes, we are all currently adhering to best practice and all sales and customer services are operating from home connected directly into our internal IT systems so our customer service team are contactable live between 1.00-5.00pm Mon-Fri.

PLEASE NOTE: Due to high volume of enquiries we urge our customers to use our contact form which is far more efficient than the phone and available 24/7 Customer Contact Form.

To ALL our customers: we are determined to provide the best service we can in the current climate to all Home Workers and Business's alike during these very challenging times. We have a resilient and committed team managing your orders and are very grateful for your valued business and patience.