Any order being cancelled would have to be done prior to the order being dispatched.
Depend on what service / product that you have ordered but this would be confirmed on the order acknowledgment.
If the order acknowledgement date has passed please contact us to look into if the acknowledgement date has not passed please allow the lead time to run its course.
If the parts are missing please confirm what they are and if damaged please provide images to show the damage. This has to be reported within 5 days of goods being received.
If you are claiming a refund based on a cancellation or return of an order, this is done once either action has been completed and has been passed to our sales department.
If you are not happy with the quality we would action the request on your behalf, but if due to preference this would be a chargeable request to yourself.
If you have received the incorrect item we would raise a replacement for the correct goods. Please ensure that the goods are packaged as received.
If you require a return or cancellation please contact us directly and ensure goods are still in the original packaging.
If you require to make a quick changes please contact our team over the phone before goods are dispatched.
If you wish to cancel the order we would require to know why the order is to be cancelled, Also this would have to be raised before the goods are dispatched to stop a cancellation charge.
It might be that they are being despatched from different warehouses, so may not be missing just arriving at different times. If however the delivery note shows an item to be missing we would dispute this on your behalf.
Most of items are supplied with easy to follow instructions to assist you in assembling the goods.
Our returns are scheduled to take place within 5/10 working days.
Please confirm the order number that the query relates to and we will email a copy.
This would have to be emailed into ourselves to look into with out finance department
We do not offer a tracking system on our orders only the acknowledgement date on the sales order.
We would be contacted and informed why a return is being raised, also this would have to be raised within our returns period and in the original packaging.
We would need to identify how it doesn’t work and then we would resolve the issue by replacing the faulty part.
We would require to know the details of the issue in order to look into further
We would require to know what the issue is in order to assist. Please refer to our terms and conditions for guidance.
Contact us and as long as the goods haven't been despatched you can reschedule your order.
Anywhere in the UK and Ireland.
Depends on what delivery service you choose. All delivery timescales are provided at the point of sale or on the website.
Economy, Express and Delivered & Installed.
If you order different ranges yes, but the order acknowledgement should confirm and if unsure please speak to with our sales team for clarification.
If you order from our express range this is the quickest option that we offer.
If you see the same item and it has to be the same item from another supplier we will match the price.
No, as we have manufacturers across the UK.
No, as we operate Monday - Friday.
No, you can place an order and pay by card, cheque or BACS.
No, If you order from our economy service, this is delivered to the ground floor reception and if you order the fully installed option this is installed and placed into position of choice.
Yes, all our prices include free delivery
Our standard delivery times are between 08.30 - 17.30.
This is where the invoice will be sent to once delivery has been made.
This would be a question for our sales department to see the location and if this is an option.
We deliver our goods flat packed unless the installation service has been chosen.
We do, but if being returned they have to be boxed up in the original packaging and in a resalable condition.
We do on our delivery and installation option only.
We have a few showrooms that you can visit but this would be arranged with our sales department.
We have three services available on most of our products which are economy, express and delivered and installed.
We offer payments to be made by credit card, cheque or bacs or if you are set up with an account on 30 day invoicing terms.
Yes, all orders are acknowleged by email.
Yes, any made to order item has a longer leadtime and mostly non returnable items.
Yes, but charges would be supplied.
Yes, but this would be chargeable.
Yes, if you require an account to be set up please contact our sales department or email the details into ourselves to look into it.
Yes, we deliver to residential customers as well as commercial.
Yes, we do and to get a quote please speak with our sales team who will confirm timescales and prices.
You can either place the order over the phone, online, by emailing or faxing the PO into ourselves.