Frequently Asked Questions

All your questions answered here. If you still can't find what you're looking for use our Contact Form or call us directly on 020 4506 2169.

Questions

  • Whats your cancellations policy?
  • When can I expect delivery?
  • Where is my order?
  • Parts have gone missing or arrived damaged what should I do?
  • How do I claim a refund?
  • What if I am not happy with the quality?
  • What if I received the wrong item?
  • I ordered the wrong item?
  • How do I make changes to an order?
  • I wish to cancel my order?
  • What do I do if I'm missing items from my order?
  • Item doesn’t have instruction sheet?
  • How long does it take for a return to be collected?
  • I need an invoice?
  • How do I change my account information?
  • How do I track a package?
  • How do I return an item?
  • Item doesn’t work?
  • I have a payment issue?
  • What if I have a problem with my order?
  • How do I reschedule a delivery?
  • Where do you deliver?
  • How long will my order take?
  • What delivery services do you offer?
  • Will some part have arrive before others?
  • What's the quickest way to get furniture delivered?
  • What does price match mean?
  • Do you have any shops?
  • Does next day furniture include the weekends?
  • Do I have to open an account to place an order?
  • Do you deliver to curb side only?
  • Do you do free delivery?
  • What times of the day do you deliver?
  • What does billing address mean?
  • Do you do international shipping?
  • How is furniture delivered?
  • Do you offer product samples?
  • Can you deliver to any floor in my building?
  • Do you have a showroom?
  • What delivery services are available to me?
  • What are your payment options?
  • Who is your merchant provider for credit cards?
  • Will I get an email confirmation when I place an order online?
  • Are some products made to order?
  • Do you deliver to remote locations?
  • Do you deliver to Islands of Scotland, Northern Island?
  • Can I apply for a 30 day credit acccount?
  • Can I order for my personal use?
  • Do you do offshore deliveries?
  • How do I place an order?

Answers

Any order being cancelled would have to be done prior to the order being dispatched.

Depend on what service / product that you have ordered but this would be confirmed on the order acknowledgment.

If the order acknowledgement date has passed please contact us to lok into if the acknopwledgement date has not passed please allow the leadtime to run it's course.

If the parts are missing please confirm what they are and we will raise and if damaged please provide images to show the damage, Also this has to be reported within 5 days of goods being received.

If you are claiming a refund based on a cancellation / return of an order this is done once either action has been completed and has been passed to our sales department.

If you are not happy with the quality and it is due to condition we would action the request on your behalf but if due to preference this would be a chargeable request to yourself.

If you have received the incorrect item we would raise a replacement for the correct goods and please ensure that the goods are packaged as received.

If you require a return or cancellation please contact ourselves directly and ensure goods are still in the original packaging.

If you require to make quick changes please conact our team over the phone to ensure raised before goods are dispatched.

If you wish to cancel the order we would require to know why the order is to be cancelled, Also this would have to be raised before the goods are dispatched to stop a cancellation charge.

It might be that they are coming from different warehouses so may not be missing just arriving at different times, If however the delivery note shows an item top be missing we would dispute this on your behalf.

Most of items are supplied with easy to follow instructions to assist you in assembling the goods.

Our returns are scheduled to take place within 5 / 10 working days.

Please confirm the order number that the query relates to and we will email a copy of the invoice over to yourselves.

This would have to be emailed into ourselves to look into with out finance departm,ent

We do not offer a tracking system on our orders only the acknowledgement date on the sales order.

We would be contacted and informed why a return is being raised also this would have to be raised within our returns period and in the original packaging.

We would need to identify how it doesn’t work and ten we would resolve the issue by replacing the faulty part.

We would require to know the details in regards to the issue in order to look into further

We would require to know what the issue is from yourselves in order to assist you with this and again please refer to our terms and conditions for guidence.

Contact us and as long as the goods havent been despatched you can reschedule your order.

Anywhere in the UK and Ireland.

Depends on what delivery service you choose, Also all delivery timescales are provided at the point of sale or on the website.

Economy, express and delivered and installed.

If you order different ranges yes but the order acknowlement should confirm and if unsure please speak to with our sales team for clarification.

If you order from our express range this is the quickest option that we offer.

If you see the same item and it has to be the same item from another supplier we will match the price.

No, as we have manufacturere across the uk.

No, as we operate Monday - Friday.

No, you can place an order and pay by one of card,cheque or bacs.

No, If you order from our economy service this is delivered into the ground floor reception and if you order from the fully installed option this is installed and placed into position of choice.

Our economy delivery service is our free service

Our standard delivery times are between 08.30 - 17.30.

This is where the invoice will be sent to once delivery has been made.

This would be a question for our sales department to see the location and if this is an option.

We deliver our goods flat packed unless the installation serice has been choosen.

We do but if being returned they have to be boxed up in the original packaging and in a resellable condition.

We do on our delivery and installation option only.

We have a few showrooms that you can visit but this would be arranged with our sales department.

we have three services available on most of our products which are economy, express and delivered and installed.

We offer payments to be made by credit card, cheque or bacs or if you are set up with an account on 30 day invoicing terms.

Worldpay

Yes, all orders are acknowleged by email.

Yes, any made to order item has a longer leadtime and mostly non returnable items.

Yes, but charges wuold be supplied.

Yes, but this would be chargeable.

Yes, if you require an account to be set up please contact our sales department or email the details into ourselves to look into it.

Yes, we deliver to residential customers as well as commercial.

Yes, we do and to get a quote please speak with our sales team who will confirm timescales and prices.

You can either place the order over the phone, online, by emailing or faxing the PO into ourselves.

Hero